Privacy policy.
At Brow & Beauty we respect your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and safeguard your data when you visit our salon or interact with our website. By using our services, you agree to the terms of this policy.
1. Information We Collect
We may collect personal information when you:
• Book an appointment online, by phone, or in person.
• Fill out forms on our website or during your visit to the salon.
• Sign up for our newsletters, loyalty programs, or promotional offers.
• Engage with us on social media or leave a review/testimonial.
The types of personal information we may collect include:
• Name, email address, phone number, and contact details.
• Payment information (e.g., card details for booking deposits).
• Health or medical information relevant to your treatment (e.g., allergies, skin sensitivities).
• Details of your visits to our salon, including appointment history.
2. How We Use Your Information
We use your personal information for the following purposes:
• To manage your appointments and provide beauty services tailored to your needs.
• To communicate with you regarding your bookings, including confirmations, reminders, or cancellations.
• To process payments and manage financial transactions securely.
• To send you promotional offers, updates, newsletters, or loyalty program information, if you have opted in.
• To comply with legal and regulatory requirements.
• To improve our services based on your feedback and preferences.
3. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.
• Payment information is encrypted and processed through a secure platform.
• Access to your personal data is restricted to authorized personnel only.
4. Sharing Your Information
We will not share your personal information with third parties, except in the following circumstances:
• With our trusted service providers who assist us in managing bookings, processing payments, or providing marketing services.
• If required by law, such as complying with legal proceedings or protecting our rights.
• With your consent, for any other purpose outlined when the information is collected.
5. Retention of Your Information
We retain your personal data only for as long as necessary to provide the services you have requested and for legitimate business or legal purposes. We may retain certain information for record-keeping, legal compliance, or reporting requirements.
6. Your Rights
You have the right to:
• Access, update, or delete the personal information we hold about you.
• Withdraw your consent for us to process your data at any time, where consent is the legal basis of processing.
• Opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
• Request a copy of the information we hold about you.
To exercise any of these rights, please contact us at [Your Email Address].
7. Cookies and Website Tracking
Our website uses cookies to enhance your browsing experience and collect information about how you use our site. Cookies help us understand your preferences and improve our services. By using our website, you consent to the use of cookies in accordance with our cookie policy. You can disable cookies in your browser settings; however, this may affect your user experience.
8. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and, where appropriate, you will be notified by email.
9. Contact Us
If you have any questions or concerns regarding our privacy policy or the way we handle your personal information, please contact us at:
• Email: info@brow-and-beauty.com
• Phone: 023 8025 2651
• Address: 120 Winchester Road, Chandlers Ford, SO53 2QD